ChloeRae offers flat rate shipping of $8.99 and complementary priority shipping on all orders $150 or more, shipped within the Continental United States. We ship to all US states with the standard shipping method of USPS.
Orders are processed within 1-3 business days. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Delivery/Claims/Lost & Stolen Packages
ChloeRae is not responsible for lost or stolen packages. We kindly ask you ensure your shipping address is correct on packages before it leaves our facility. Lost & stolen packages are non-refundable.
ChloeRae does NOT guarantee responsibility for packages that have been reported as “Delivered” by the carrier.
Once your order leaves our facility, it is at the liability of USPS. If your package says delivered but you cannot locate it, please contact your local post office and File A Claim through USPS as instructed. We cannot file claims on the addressee’s behalf.
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
Out of stock items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.