Return Policy

Not entirely satisfied with your purchase? We're here to help! 

If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact.

Once items are returned you will be entitled to store credit/e-gift card minus the $7.99 return shipping fee. Gift cards are valid up to 12 months. We are not able to accept items that appear to have been worn, washed, have a strong scent, are not in original condition, or have had tags removed.

Every aspect of the garment must be free from signs of wear and odor.  

We can offer a store credit/e-gift card (excluding the cost of delivery) and request that you return the item(s) unused and with the tags intact to us.

Where items are returned to us outside of this time period, we reserve the right to return the item to you.

Cancellations

 We understand that you may change your mind about something you have bought online. You have the right to cancel within 24 hours of placing your order if you simply change your mind. Where items are returned to us outside of this time period, we reserve the right to return the item to you.

Undelivered Items

      If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

Return Instructions:

Per our store policy, you have 7 days to return your item(s) upon receipt (delivery date). If you have exceeded 7 days you, unfortunately, will not be eligible to return or exchange the item(s).

If you meet the return window criteria, please follow the instructions below:

Please email us info@chloerae.com to receive your return label or CLICK HERE to visit our Contact Us page and fill out the form.  We will respond with a return label. 

All items must be unwashed and unworn with the original tags & packaging. Please be mindful of perfume, makeup, or deodorant rubbing off on the garment. It will not be accepted and returned to you.

We will send you an email when your return package is delivered back to our facility.

Please include your packing slip and/or name and order number to ensure we have received the correct return. Upon receipt, we will process your return! You will receive a store credit/e-gift card in the amount paid for the item via email. 

Please allow up to 5-7 business days from the time we receive your return for it to be processed.

The following items are not eligible for return:

  • Bodysuits
  • Lingerie
  • Swimwear
  • Jewelry
  • Sale & Clearance
  • Items marked final sale
  • Items purchased at events
  • Special/Custom Orders

Mail returns to:

ChloeRae LLC

PO Box 13070

Wilmington, DE 19850